Relationship Management
"Techniques and technology are important. But building relationships is the issue of the decade." - John P Kotter
Who
This course is of value to people who:
- wish to focus on the skills and processes necessary to develop and maintain very high quality relationships
- require skills to repair and rebuild relationships
How
This course is a fast-paced and stimulating blend of theory and practice. It includes:
- mini presentations on key theory and working frameworks
- small group discussion and activities
- analysis of own capacities
- personal reflection and action planning
What
Course content comprises of:
- current trends and research regarding the role of relationship management in the modern working environment
- how to use high level listening skills to build relationships
- skills of advocacy and enquiry as key relationship building components
- equity theory as a framework for maintaining relationships
- principles of effective persuasion
- approaches for dealing with value differences
- empathising skills and principles
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PO Box 14-189