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Interpersonal Communications Training (Effective Working Relationships)

Increasingly, business environments demand greater capacity for personal responsibility and effective relationship management. These qualities require a basis of interpersonal self-confidence, and practised ability to treat others with integrity and dignity, no matter how they behave.

Who

Effective Working Relationships is a four day course, presented in two phases of two days, for people who:

currently communicate well and wish to be more strategic in communication
wish to develop higher level communication skills to deal with challenging interpersonal situations
need to maintain effective working relationships with a wide range of colleagues, supervisors and direct reports
wish to develop ways of dealing with workplace conflict that preserve integrity and treat self and others with respect
desire to lead and influence others in an ethical, transparent and respectful manner
wish to improve their ability to effectively advocate for self in the workplace

How

The course is designed to be a highly active and interactive learning experience. It asks you to:

examine your current communication behaviour and how this has been learned
examine your beliefs and behaviour in relation to conflict
analyse a range of contemporary communication concepts and frameworks
actively participate in skill practise situations and simulations
observe and be observed by others, offer and accept productive feedback
take responsibility for adapting ideas and planning for use in workplace setting
be positive
have fun!

What

You will learn:

to identify four key causes of communication break-down
to accurately judge which communication strategies to use in a given situation
how to present yourself confidently and establish relationships with new people
how to say "No" so that people listen
how to express your wishes and advocate for your needs and maintain relationships
how to set limits and maintain the relationship when the behaviour of others impacts on you negatively
how to listen so that others will talk about their perspectives and needs
how to give effective developmental feedback
how to analyse, understand, and learn to work productively with workplace conflict
how to productively request a change of workplace behaviour
how to respond to criticism, anger and hostility
how to use basic mediation skills

Outcomes

As a result of this course you should be able to:

identify patterns and preferences in your own communication behaviour
understand and anticipate barriers to effective communication
use four key guidelines to determine the effectiveness of any given communication approach
select from four skill-sets for presenting yourself when meeting new people
understand how to judge who owns the problem when communication difficulties occur
understand the skill-set for saying "No" effectively and setting limits on the behaviour of others
be able to keep your listening behaviour strategic by using a highly effective listening framework
use three key strategies for giving feedback
use the DENO framework to request changes in workplace behaviour
anticipate and deal strategically with defensive workplace behaviours
identify your own attitudes and beliefs in relation to workplace conflict
use a range of strategies to productively analyse and manage workplace conflict
mediate in lowlevel workplace disputes
identify areas of personal strength and need

and you will have:

practised and assessed your competence with all skills-sets
some do-able action steps for workplace implementation and experimentation

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