Emmerson Group

Interpersonal Communications Training (Effective Working Relationships)

Increasingly, business environments demand greater capacity for personal responsibility and effective relationship management. These qualities require a basis of interpersonal self-confidence, and practised ability to treat others with integrity and dignity, no matter how they behave.


Effective Working Relationships is a four day course, presented in two phases of two days, for people who:

  • currently communicate well and wish to be more strategic in communication
  • wish to develop higher level communication skills to deal with challenging interpersonal situations
  • need to maintain effective working relationships with a wide range of colleagues, supervisors and direct reports
  • wish to develop ways of dealing with workplace conflict that preserve integrity and treat self and others with respect
  • desire to lead and influence others in an ethical, transparent and respectful manner
  • wish to improve their ability to effectively advocate for self in the workplace


The course is designed to be a highly active and interactive learning experience. It asks you to:

  • examine your current communication behaviour and how this has been learned
  • examine your beliefs and behaviour in relation to conflict
  • analyse a range of contemporary communication concepts and frameworks
  • actively participate in skill practise situations and simulations
  • observe and be observed by others, offer and accept productive feedback
  • take responsibility for adapting ideas and planning for use in workplace setting
  • be positive
  • have fun!


You will learn:

  • to identify four key causes of communication break-down
  • to accurately judge which communication strategies to use in a given situation
  • how to present yourself confidently and establish relationships with new people
  • how to say "No" so that people listen
  • how to express your wishes and advocate for your needs and maintain relationships
  • how to set limits and maintain the relationship when the behaviour of others impacts on you negatively
  • how to listen so that others will talk about their perspectives and needs
  • how to give effective developmental feedback
  • how to analyse, understand, and learn to work productively with workplace conflict
  • how to productively request a change of workplace behaviour
  • how to respond to criticism, anger and hostility
  • how to use basic mediation skills


As a result of this course you should be able to:

  • identify patterns and preferences in your own communication behaviour
  • understand and anticipate barriers to effective communication
  • use four key guidelines to determine the effectiveness of any given communication approach
  • select from four skill-sets for presenting yourself when meeting new people
  • understand how to judge who owns the problem when communication difficulties occur
  • understand the skill-set for saying "No" effectively and setting limits on the behaviour of others
  • be able to keep your listening behaviour strategic by using a highly effective listening framework
  • use three key strategies for giving feedback
  • use the DENO framework to request changes in workplace behaviour
  • anticipate and deal strategically with defensive workplace behaviours
  • identify your own attitudes and beliefs in relation to workplace conflict
  • use a range of strategies to productively analyse and manage workplace conflict
  • mediate in lowlevel workplace disputes
  • identify areas of personal strength and need

and you will have:

  • practised and assessed your competence with all skills-sets
  • some do-able action steps for workplace implementation and experimentation

Download this course information in PDF