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Interpersonal Communications Training (Effective Working Relationships)
Increasingly, business environments demand greater capacity for personal responsibility and effective relationship management. These qualities require a basis of interpersonal self-confidence, and practised ability to treat others with integrity and dignity, no matter how they behave.
Who
Effective Working Relationships is a four day course, presented in two phases of two days, for people who:
- currently communicate well and wish to be more strategic in communication
- wish to develop higher level communication skills to deal with challenging interpersonal situations
- need to maintain effective working relationships with a wide range of colleagues, supervisors and direct reports
- wish to develop ways of dealing with workplace conflict that preserve integrity and treat self and others with respect
- desire to lead and influence others in an ethical, transparent and respectful manner
- wish to improve their ability to effectively advocate for self in the workplace
How
The course is designed to be a highly active and interactive learning experience. It asks you to:
- examine your current communication behaviour and how this has been learned
- examine your beliefs and behaviour in relation to conflict
- analyse a range of contemporary communication concepts and frameworks
- actively participate in skill practise situations and simulations
- observe and be observed by others, offer and accept productive feedback
- take responsibility for adapting ideas and planning for use in workplace setting
- be positive
- have fun!
What
You will learn:
- to identify four key causes of communication break-down
- to accurately judge which communication strategies to use in a given situation
- how to present yourself confidently and establish relationships with new people
- how to say "No" so that people listen
- how to express your wishes and advocate for your needs and maintain relationships
- how to set limits and maintain the relationship when the behaviour of others impacts on you negatively
- how to listen so that others will talk about their perspectives and needs
- how to give effective developmental feedback
- how to analyse, understand, and learn to work productively with workplace conflict
- how to productively request a change of workplace behaviour
- how to respond to criticism, anger and hostility
- how to use basic mediation skills
Outcomes
As a result of this course you should be able to:
- identify patterns and preferences in your own communication behaviour
- understand and anticipate barriers to effective communication
- use four key guidelines to determine the effectiveness of any given communication approach
- select from four skill-sets for presenting yourself when meeting new people
- understand how to judge who owns the problem when communication difficulties occur
- understand the skill-set for saying "No" effectively and setting limits on the behaviour of others
- be able to keep your listening behaviour strategic by using a highly effective listening framework
- use three key strategies for giving feedback
- use the DENO framework to request changes in workplace behaviour
- anticipate and deal strategically with defensive workplace behaviours
- identify your own attitudes and beliefs in relation to workplace conflict
- use a range of strategies to productively analyse and manage workplace conflict
- mediate in lowlevel workplace disputes
- identify areas of personal strength and need
and you will have:
- practised and assessed your competence with all skills-sets
- some do-able action steps for workplace implementation and experimentation
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